In any business scenario, ineffective communication is a major obstacle to productivity. It is immensely avoidable and must be constantly worked upon.
Management must face squarely the challenge of formulating strategies to encourage personnel to communicate effectively.
It is important for seniors to set examples. They need to realize that successful communication is a two-way process.They need to realise that reciprocity is the essence of communication. This is irrespective of whether the process is conducted verbally or through the medium of the written word.
In any given situation, human beings are involved with other human beings. It is far greater than just giving or taking of information or instructions. Communication is as much a matter of human relationships as it as about transmitting facts.
To communicate successfully, each person has to understand his or her peers or the subordinates, and has to work hard to get the other person to understand him or her.
Words have to be chosen with care and actions must be in line with what has been said.
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